Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with California privacy laws and healthcare regulations.
Privacy Policy Overview
Important Notice
This privacy policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the Health Insurance Portability and Accountability Act (HIPAA).
Dynamic Therapy Solutions ("DTS," "we," "us," or "our") is committed to protecting your privacy and personal information. As a healthcare provider operating in California, we are subject to both state privacy laws and federal healthcare privacy regulations.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you:
- Visit our website (dynamictherapysolutions.org)
- Receive our healthcare services
- Communicate with us via phone, email, or other methods
- Participate in our programs or workshops
Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
Contact Information
- • Full name
- • Address
- • Phone number
- • Email address
Demographic Information
- • Date of birth
- • Gender
- • Preferred language
- • Emergency contacts
Protected Health Information (PHI)
HIPAA Protected Information
Health information is subject to additional protections under HIPAA. See our HIPAA Notice of Privacy Practices below.
As a covered healthcare entity, we collect and maintain protected health information including:
- Medical history and current health conditions
- Assessment results and diagnostic information
- Treatment plans and therapy notes
- Insurance information and payment records
- Communication preferences for healthcare
Website Usage Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Referring website information
- Device information (mobile, desktop, etc.)
How We Use Your Information
Healthcare Operations
- • Providing therapy services
- • Treatment planning and coordination
- • Quality improvement activities
- • Healthcare communications
- • Insurance processing
Website and Communication
- • Responding to inquiries
- • Scheduling appointments
- • Website improvement
- • Educational content delivery
- • Service announcements
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Healthcare Operations
With healthcare providers, insurance companies, and other entities necessary for your treatment, payment, and healthcare operations as permitted by HIPAA.
Legal Requirements
When required by law, court order, or to protect public health and safety.
Service Providers
With trusted third-party service providers who assist with website hosting, payment processing, and other business operations under strict confidentiality agreements.
Your California Privacy Rights (CCPA/CPRA)
California Residents Have Enhanced Rights
Under California law, you have specific rights regarding your personal information. These rights are in addition to your HIPAA rights for health information.
Your Consumer Rights (L-O-C-K)
Limit
Right to limit use and disclosure of sensitive personal information
Opt-Out
Right to opt-out of sale or sharing of personal information
Correct
Right to correct inaccurate personal information
Know
Right to know what personal information we collect and how it's used
How to Exercise Your Rights
Contact Methods
Non-Discrimination
We will not discriminate against you for exercising your privacy rights. We will not deny services, charge different prices, or provide different quality of services based on your privacy choices.
HIPAA Notice of Privacy Practices
HIPAA Protection
Your health information is protected by federal law. This notice describes how medical information about you may be used and disclosed.
As a covered healthcare entity, Dynamic Therapy Solutions follows HIPAA regulations for all protected health information (PHI). We may use and disclose your health information for:
Treatment
Providing and coordinating your healthcare services
Payment
Processing insurance claims and billing activities
Operations
Quality improvement and business activities
Your HIPAA Rights include:
- Right to access your health information
- Right to request amendments to your health record
- Right to request restrictions on uses and disclosures
- Right to request confidential communications
- Right to file a complaint
Data Security and Retention
Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, use, or disclosure.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Multi-factor authentication
- • Regular security audits
- • Automatic session timeouts
Administrative Safeguards
- • Staff privacy training
- • Access controls and permissions
- • Business associate agreements
- • Incident response procedures
- • Regular policy updates
Data Retention
We retain your information as follows:
- Health Records: Minimum 7 years or as required by law
- Website Data: 24 months unless longer retention is necessary
- Communication Records: 3 years for business purposes
- Marketing Data: Until you opt-out or request deletion
Children's Privacy
We provide services to children and take special care to protect their privacy:
- Parental Consent: We obtain parental consent before collecting information from children under 18
- Limited Collection: We collect only information necessary for healthcare services
- No Marketing to Minors: We do not market directly to children under 16
- CCPA Protection: Children under 16 have additional opt-in requirements under California law
Third-Party Services
We use trusted third-party services to operate our website and provide healthcare services. All service providers sign business associate agreements and are required to protect your information.
Healthcare Technology
- • Electronic health records systems
- • Telehealth platforms
- • Insurance verification services
- • Appointment scheduling systems
Website Operations
- • Web hosting and CDN services
- • Analytics and performance monitoring
- • Email communication services
- • Customer support tools
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Modified" date
- Notify you by email if you have provided your email address
- For HIPAA-related changes, provide 60 days advance notice when required
Contact Information
Privacy Officer & Data Protection
For Privacy Requests
Email: info@dynamictherapysolutions.org
Phone: (661) 274-8454
Response Time: Within 45 days for CCPA requests, 30 days for HIPAA requests
Mailing Address
Dynamic Therapy Solutions
Attn: Privacy Officer
190 Sierra Court, Suite C-10
Palmdale, CA 93550
Filing Complaints
You have the right to file complaints about our privacy practices with:
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